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![PDF] An Empirical Study of Servqual as a Tool for Service Quality Measurement | Semantic Scholar](https://d3i71xaburhd42.cloudfront.net/18c5d2417dd4c9ed75cbe0db8c93fb8ea77a19ab/2-Table1-1.png "PDF] An Empirical Study of Servqual as a Tool for Service Quality Measurement | Semantic Scholar")
PDF] An Empirical Study of Servqual as a Tool for Service Quality Measurement | Semantic Scholar
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CHAPTER 8: PRODUCT/SERVICES AND QUALITY
