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H. James Harrington (Author of Business Process Improvement)
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Developing and evaluating a methodology for business process improvement
Techniques and Sample Outputs that Drive Business Excellence - 1st Edi
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One man's quality crusade: H. James Harrington, quality magazine's 2009 professional of the year, is an innovative, ambitious leader who has dedicated his life to the evolution and dissemination of quality thinking -
The Five Phases of Business Process Improvement (BPI)
Pedro Robledo – Medium
